Effective Date: 9/12/2025
At 671 Woodworks, we take pride in crafting and delivering quality woodworking products. Please review our shipping and returns policy below.
1. Shipping Policy
Shipping Eligibility
- Not all items are eligible for shipping.
- Items ineligible to ship will be noted in the item details and will fail to provide shipping options in the check out page.
Processing Time
- All orders are processed within 7-10 days after payment is received.
- Custom or made-to-order items may take longer to produce. Estimated lead times will be provided on the product page or during checkout.
Shipping Methods & Rates
- We ship orders using trusted carriers such as UPS, USPS, and FedEx.
- Shipping costs are calculated at checkout based on weight, size, and destination.
- Free shipping may be offered on select products or promotions (details will be listed on the product page).
Delivery Time
- Standard delivery within the U.S. typically takes 3-5 business days after dispatch.
- International shipping is not offered at this time.
Order Tracking
- Once your order has shipped, you will receive a confirmation email with tracking information.
Damaged or Lost Packages
- If your package arrives damaged, please contact us within 7 days with photos of the packaging and product.
- We are not responsible for lost or stolen packages once marked as delivered by the carrier, but we will do our best to assist you.
2. Returns & Exchanges
Eligibility
- We accept returns of unused, undamaged, and non-custom products within 7 days of delivery.
- Custom, personalized, or made-to-order items cannot be returned unless they arrive damaged or defective.
Return Process
- Contact us at support@671woodworks.com with your order number and reason for return.
- If approved, we will provide return instructions.
- Items must be returned in original packaging and condition.
Return Shipping
- Customers are responsible for return shipping costs unless the item was defective or sent in error.
- We recommend using a trackable shipping method for all returns.
Refunds
- Refunds will be issued to your original payment method within 3 business days after we receive and inspect the returned item.
- Shipping costs are non-refundable unless the return is due to our error.
Exchanges
- If you’d like to exchange an item, please contact us. Exchanges are subject to product availability.
3. Cancellations
- Orders may be canceled within 24 hours of purchase, unless production or shipping has already started.
- Custom or personalized orders cannot be canceled once work has begun.
4. Contact Us
For any questions about shipping, returns, or exchanges, please contact us:
671 Woodworks
Email: support@671woodworks.com
Phone: 816-319-4804